The Australian Competition and Consumer Commission (ACCC) has released new figures showing it received 1,471 complains from small business owners in the second half of 2012.
According to the ACCC, 1,471 complains and 366 enquiries were made between July and December last year. This was a reduction in the number of complaints compared to the first half of 2012, when 1,803 complaints and 872 enquiries were made.
Of the complaints lodged, 825 were from consumer protection related issues (such as misleading conduct or false representations made by other businesses), with the remaining 646 being for competition-related issues (such as exclusive dealing and misuse of market power).
?Small business complaints mostly relate to misleading conduct, false representations and consumer guarantees,? wrote Michael Schaper, deputy chair of the ACCC, in a statement.
The ACCC also received 454 franchising complaints in the same period (the report categorises small businesses and franchises separately), which was an increase from 271 complaints lodged in the first half of 2012.
?Franchising-related complaints increased in the period and were primarily focused on unconscionable conduct and misleading or false conduct,? continued Schaper.
Of the franchising complaints being made for the second half of 2012, 143 were for consumer protection issues, 34 were for competition issues, and 88 were for franchising code of conduct complaints.
?The ACCC is keen to ensure more franchisees understand their rights under the Franchising Code of Conduct, and to know that they can contact the ACCC to lodge a complaint or seek further information,? added Schaper.
Image credit: Thinkstock
Source: http://nett.com.au/news/1471-small-business-complaints-lodged-with-accc-100361/
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